Billing, Payments & Refunds
How CapVPN charges, where your receipts go, what payment methods we accept, and how refunds are decided.
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Payment Methods
CapVPN uses Razorpay for all web payments. Razorpay is a PCI-DSS compliant payment gateway used by thousands of Indian businesses. You can pay with:
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Debit or credit card (Visa, Mastercard, RuPay)
- Net banking
- Wallets and Pay Later options
How Charges Appear
On your bank statement or UPI history, the charge usually appears as Razorpay/CapVPN or similar. The exact name depends on your bank or UPI app.
Invoices & Receipts
Razorpay sends a payment receipt to the email address you used during checkout. Keep this receipt for your records. If you need help with a charge, share the transaction ID or receipt with our support team through the dashboard live chat.
Refund Policy
CapVPN does not have a fixed refund policy. We review refund requests on a case-by-case basis. If you face a genuine problem — for example, your plan did not activate after payment or the service is not working due to a technical issue on our side — we can issue a refund after checking the transaction.
Refunds are generally not given if the service is working as expected and you have already used it. If you are unsure, contact support before buying.
Failed or Declined Payments
If your payment fails, no money is deducted. You can retry with a different UPI app, card, or net banking method. Sometimes banks decline transactions for security reasons; in that case, contact your bank or try again after a few minutes.
Billing Support
For any billing question, use the live chat option in your CapVPN dashboard. Share your registered email, transaction ID, and a screenshot of the payment if possible. We usually respond quickly.
Frequently Asked Questions
Yes. Razorpay is PCI-DSS compliant and uses encrypted connections. CapVPN does not store your card or UPI details.
No. Web payments are processed through Razorpay. App-store purchases are handled by Google Play or Apple App Store.
Payments can be declined by your bank due to risk checks, insufficient funds, or incorrect UPI PIN. Retry or contact your bank.
If approved, refunds are usually processed back to the original payment method within 5-10 business days, depending on Razorpay and your bank.