Troubleshooting & Setup Guides

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VPN Not Connecting

1. Check your internet connection

   Make sure your Wi-Fi or mobile data works without the VPN. Try opening a website first.

2. Switch protocols

   Go to CapVPN Settings → Protocol. Try Hysteria2, WireGuard, or VLESS Reality one by one.

3. Change server location

   Some servers may be temporarily busy. Try a nearby server or a different country.

4. Restart the app

   Close the app completely and reopen it. On mobile, you can also toggle airplane mode for a few seconds.

5. Check for updates

   Make sure you are using the latest version of the CapVPN app from the Play Store or App Store.

VPN Slow Speed

• Connect to the closest server.
• Switch to Hysteria2 if your ISP is throttling VPN traffic.
• Close background apps and downloads.
• Use 5 GHz Wi-Fi instead of 2.4 GHz if possible.
• Run a speed test with and without the VPN to compare.

DNS Leak Fix

If your DNS queries are leaking outside the VPN tunnel, enable Shield or set CapVPN as the DNS resolver in the app. On desktop, you can also use Custom DNS to force DNS through the VPN.

You can test for DNS leaks using a trusted online DNS leak test tool while connected to CapVPN.

Change VPN Protocol

Open the CapVPN app, go to Settings, and select Protocol. Choose Hysteria2 for speed and gaming, WireGuard for stable connections, or VLESS Reality if other protocols are blocked.

Windows VPN Setup

1. Download the CapVPN Windows app from capvpn.net/download.
2. Install and open the app.
3. Sign in with Google / SSO.
4. Tap connect and choose a server.

macOS VPN Setup

1. Download the CapVPN macOS app from capvpn.net/download.
2. Drag the app to Applications and open it.
3. Sign in with Google / SSO.
4. Connect to a server.

Frequently Asked Questions