Privacy Policy

1) Scope

This Policy applies to the Cap VPN mobile apps, website (capvpn.net), and related services (the "Service").

2) What We Do Not Collect (No-Logs)

Cap VPN follows a strict no-activity-logs approach. We do not monitor or store:

• Your browsing history or traffic content
• DNS queries for user-level profiling
• Mapping of user identities to destination IP addresses
• Connection timestamps linked to individual users

3) Information We May Process

a) Minimal Technical & Diagnostics

• Device and app data (e.g., OS version, device model, app version)
• Connection lifecycle events (connect/disconnect), server region, anonymous performance metrics
• Aggregate bandwidth totals for capacity planning
• Crash/diagnostic logs (non-content technical data)

This telemetry never includes the content of your VPN traffic.

b) Account & Billing

• All paid purchases are handled through Google Play Billing and Apple App Store.
• We do not collect or store your full payment card details. We may receive subscription status and purchase tokens to provision Premium access.

c) Advertising (Free plan only)

• The Free plan is ad-supported. Ad partners may process device identifiers (e.g., Advertising ID), coarse location (approximate via IP), and app events to deliver/measure ads.
• You can limit ad personalization in your device settings. Premium removes ads inside the app.

4) How We Use Information

• To deliver and operate the Service
• To improve performance and availability
• To troubleshoot bugs/crashes
• To verify billing/entitlements via Google Play and Apple
• To comply with legal obligations and maintain security

5) Sharing & Disclosure

• No sale of personal data.
• Service providers: Google Play, Apple, crash/analytics, and infrastructure providers—only as needed to run the Service.
• Legal: we may disclose information to comply with law or valid legal process.

6) Security

We apply industry-standard safeguards including encryption in transit, access controls, and need-to-know permissions. No system is 100% secure; risks inherent to internet transmission remain.

7) Retention

Operational/diagnostics data is retained only as long as necessary to operate the Service, ensure security, troubleshoot issues, and meet legal requirements—then deleted, aggregated, or anonymized.

8) Your Choices

• Ads (Free): use device settings to reset/limit the Advertising ID. Premium removes in-app ads.
• Manage subscription: Google Play or Apple ID Subscriptions.
• Cookies: manage via our Cookie Policy and browser settings.

9) Your Rights

Depending on your region, you may have rights to access, correct, delete, port, or object to processing. Send requests to [email protected].

10) Children's Privacy

The Service is not intended for children under 13 (or the minimum age in your jurisdiction). If you believe a child has provided us data, contact us.

11) Changes to This Policy

We may update this Policy from time to time. Significant changes will be communicated via the app, website, or email. The "Last Updated" date reflects the latest version.

12) Contact Us