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Restore Your CapVPN Purchase

Bought premium but it is not showing? Follow this guide to restore your purchase across Android, iOS, Windows, and macOS.

Home › Help › Restore Purchase

Important rule

CapVPN premium is tied to your account email, not the app store account alone. If you buy on the website, then use the same email to sign in on mobile. If you use different emails, the app will not recognize your plan.

How to Restore Purchase on Mobile

  1. Open CapVPN app on your phone

    Make sure you are on the same device where you originally installed CapVPN. The app must be signed into the same account.

  2. Go to Settings or Premium screen

    Look for the “Restore Purchase” or “Already Premium?” button. Tap it.

  3. Sign in with the same email

    Use the exact email address you used while buying the plan. If you bought from the website, use the same Google/SSO login.

  4. Wait 10–15 seconds

    The app contacts our server and refreshes your entitlement. If it still shows Free, close and reopen the app once.

Where did you buy the plan?

From the CapVPN website or dashboard

If you paid through Razorpay on the website, your plan is saved against your dashboard email. Open the CapVPN app on your phone and sign in with the same email address. You do not need to tap “Restore Purchase” — the app will automatically detect premium after login.

From the Google Play Store

Android users can open the app, go to Settings or Premium, and tap Restore Purchase. Make sure you are signed into the same Google Play account that was used to buy the subscription.

From the Apple App Store

On iPhone or iPad, tap Restore Purchase inside the app. You must be signed in with the same Apple ID that made the purchase. If the sign-in screen does not appear, see the iOS bug fix below.

Using Premium on Windows or macOS

Desktop access works through SSO login. Open the CapVPN desktop app, click Sign in with Google / SSO, and use the exact email that has the active premium plan. Once signed in, the desktop app will fetch your subscription from our server.

Mobile-only plans do not work on desktop
Weekly plans are built for mobile only (Android & iOS). If you need Windows or macOS access, upgrade to a Monthly, Yearly, or 24 Months plan from the website dashboard.

Cross-Platform Login Rules

  • Same email everywhere: Web, Android, iOS, Windows, and macOS must all use the same email.
  • Monthly/Yearly plans: These support all 4 platforms — Android, iOS, Windows, and macOS.
  • Weekly plans: These are mobile-only (Android & iOS). They do not unlock desktop apps.
  • One account, all devices: You can use the same account on multiple devices up to your plan’s device limit.

iOS Sign-In Not Showing? (Known Bug)

Sometimes on iOS, tapping Restore Purchase does not open the sign-in screen. Our team is fixing this. Until the update arrives, you can fix it yourself:

  1. Press and hold the CapVPN icon

    Tap “Delete App” from the home screen.

  2. Reinstall from the App Store

    Search “CapVPN” and tap Get. This clears the local cache that sometimes blocks the sign-in sheet.

  3. Open app and sign in

    Use the same email you purchased with. Your purchase will restore automatically.

Still Need Help?

If your premium is still not showing after following these steps, you can contact us through the live chat option inside your CapVPN dashboard. Share the email you used to purchase and a screenshot of the payment receipt if possible. We will help you restore access.

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